Support

Find quick answers below, or reach out and we’ll help you get back on track.

Contact us

Email our support team and we’ll get back to you as soon as we can.

Common troubleshooting

Signing in

Use the email address you registered with. If you’ve forgotten your password, use the password-reset option on the sign-in screen; a reset link will be emailed to you.

Notifications & reminders

If reminders aren’t arriving, make sure notifications are allowed for Immortal Coach in your device settings and that the reminder is enabled on the item in the app.

Progress photos

Progress photos are stored privately on your device. If the camera or photo library won’t open, check that Immortal Coach has camera/photo permission in your device settings.

Meal replacement & macros

To swap a meal, open a meal in your Diet Plan and choose “Replace this meal”. You can describe it or add a photo to get an estimated macro breakdown.

AI Coach

The AI Coach answers using your saved plan and data. If a reply seems off, remember it is informational only; see our Medical Disclaimer.

Managing your subscription

Subscriptions are billed and managed by the app store you subscribed with. Immortal Coach cannot change or refund a store subscription for you.

Cancel on App Store (iPhone / iPad)

Open Settings and tap your name at the top.
Tap Subscriptions.
Select Immortal Coach, then tap Cancel Subscription.

Cancel on Google Play (Android)

Open the Google Play Store app.
Tap your profile icon, then Payments & subscriptions → Subscriptions.
Select Immortal Coach, then tap Cancel subscription.

Restore purchases

When subscriptions are available, you’ll be able to restore an existing purchase from within the app using the same Apple ID or Google account you subscribed with.

Account & privacy

Read how we handle your data in our Privacy Policy.
Permanently delete your account yourself on our Delete your account page.
Review the Medical Disclaimer for important limitations.

Support can help with using the app, your account and technical issues. Our team cannot provide medical, diagnostic or dosing advice. Please speak with a qualified healthcare professional for those questions.